Return & Refund Policy

Order processing and tracking

Orders are usually processed within 24 hours. Once the parcel is prepared for dispatch, tracking information is sent by confirmation email. Please contact support if your confirmation email or tracking number is missing, and include the name and email address used at checkout so the order can be located quickly.

Changing an order

Orders may not be changed after shipping. If you notice an address mistake or package selection issue, contact support as soon as possible before dispatch.

Return conditions

Returns must be requested before sending items back. Products must be returned within 30 days, unopened, unused, undamaged, and in the original packaging. Items sent without approval may be delayed or refused.

Refund timing and costs

Refunds may be processed within 60 days after return approval and inspection. Return shipping costs are the customer’s responsibility unless support confirms otherwise in writing.

Return address